We stand by the quality of our Loop-branded products and accessories (including but not limited to earplugs, carry cases, mute, carry cords) (“Loop Product”) and all other products that are sold by Loop (“Complementary Product”). If any defects in materials or workmanship arise during normal use within two (2) years from the original retail delivery date ("Warranty Period"), we'll take care of it. Our guidelines for normal use are detailed in our technical specifications, user manuals, and service communications.​

Damage resulting from failure to follow our usage instructions isn't covered. Specifically, the warranty does not apply to the following exclusions (“Warranty Exclusions”):​

• Consumable parts like protective coatings that naturally wear over time, unless due to defects.​
• Cosmetic damage such as scratches, dents, and broken plastic, unless due to defects.​
• Damage from using third-party components not meeting Loop specifications.​
• Damage from accidents, abuse, misuse, fire or other external causes.​
• Damage from operating outside our published guidelines.​
• Products modified without Loop's written permission.​
• Normal wear and tear or aging of the Loop Product and Complementary Product

For those who opted into it, our Lifetime Warranty extends coverage for manufacturing defects in materials and workmanship for the product's lifetime to the original owner, beyond the standard 2-year warranty. This applies only to Loop Products. If your Loop Product fails due to a manufacturing defect, we will repair or replace it at our discretion, except for Warranty Exclusions.​

Warranty service may be restricted to the country where the product was originally sold.​

Warranty service may be restricted to the country where the product was originally sold.​

Reach out to our warranty service with your order number and a detailed description of the defect. Follow our procedures and diagnostic questions to obtain warranty service. ​

If your claim is valid, we will, at our discretion:​

• Repair the Loop Product with new or tested used parts.​
• Replace the Loop Product with a similar model, or with your consent, a different model with similar features.​
• Exchange the Loop Product for a refund of your purchase price.

• Mail-in Service: We'll send prepaid shipping labels and packaging instructions if mail-in service is eligible.​
• DIY Parts Service: We may provide parts and instructions for you to repair the Loop Product. A credit card authorization may be required, and you must follow return instructions to avoid charges.​

Service options and availability may vary by country. You may be responsible for shipping and handling charges if the product can't be serviced in the country it is in. If seeking service outside the original purchase country, you must comply with import/export laws and cover associated duties and taxes. We reserve the right to change the method by which Loop may provide Services to you, and your Loop Product’s eligibility to receive a particular service method.

To the maximum extent permitted by law, Loop is not responsible for any indirect, incidental, or consequential damages arising from a breach of warranty or other legal theories. This includes loss of use, revenue, profits, business, data, or goodwill. This limitation does not apply to personal injury claims or statutory liabilities for gross negligence​

If any term is deemed illegal or unenforceable, the remaining terms will remain in effect. This warranty is governed by the laws of the country where the purchase was made.​

​For any questions or to initiate a warranty claim, check our warranty FAQ.